Refund Policy
Refund & Return Policy
We want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. For hygiene reasons, posture and body-support products must be unused and unworn.
How to Start a Return
To start a return, contact us at gruipolm@outlook.es. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, such as items that have been worn or used for hygiene reasons. Please get in touch if you have questions about your specific item.
If you have any questions about these policies, you can contact us:
- By email: gruipolm@outlook.es
- By mail: Juan Carlos Menor Rodriguez, Carrer de la Indústria 250, 08026 Barcelona, Spain